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ICT (Information and Communication Technology)

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Lesson 2: Protecting Personal Data, Cybersecurity and Digital Citizenship

ICT (Information and Communication Technology)

Lesson 2: Protecting Personal Data, Cybersecurity and Digital Citizenship

Overview

Overview

  • Identify personally identifiable information (PII) and explain how identity theft happens and how to prevent it.
  • Describe the main attack methods — phishing, smishing and malware — and list the signs that expose a fraudulent message.
  • Apply the protective measures of cybersecurity strong passwords, multi-factor authentication, updates, antivirus and firewall.
  • State the rights and responsibilities of digital citizenship and the rules of intellectual property and referencing.
Protecting Data, Cybersecurity and Digital Citizenship
├── First: personal identity information (PII) and identity theft
├── Second: the methods of hackers
│   ├── phishing and smishing
│   ├── malware: viruses, spyware, ransomware
│   └── how to detect a fraudulent message
├── Third: preventive measures
│   ├── strong passwords
│   ├── multi-factor authentication (MFA)
│   └── updates, antivirus and firewall
└── Fourth: digital citizenship
    ├── rights and responsibilities
    └── intellectual property and plagiarism
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Learning outcomes

Learning outcomes

  • Classify the data that must never be published and explain why each item is dangerous in the wrong hands.
  • Match each attack type with its technique and with its correct prevention.
  • Configure a secure account password policy, MFA, automatic updates, firewall.
  • Act as a responsible digital citizen privacy of others, truthfulness, polite discourse and respect of copyright.
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Key terms

Key terms

Comparison aspectMain ideaKeywords
PII (Personally Identifiable Information)
  • data that can identify a specific person — full name
  • mother’s name
  • national ID
  • address
  • phone number
  • account and card numbers
  • passwords
dataidentifyspecificfull
Identity theft
  • using somebody’s personal data fraudulently to open accounts
  • buy services or commit crimes in his name
usingsomebodypersonaldata
Phishing / smishingfake e-mails or SMS messages that imitate trusted institutions to steal credentialsfakemailsmessagesimitate
Malware
  • the general name for harmful software — virus
  • spyware
  • ransomware
generalnameharmfulsoftware
MFA (Multi-Factor Authentication)requiring two or more different verification steps to log inrequiringdifferentverificationsteps
Digital citizenship
  • the responsible
  • ethical and legal use of the technologies of the digital world
responsibleethicallegaltechnologies
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First: protecting PII and the risk of identity theft

First: protecting PII and the risk of identity theft

  • PII is the most precious treasure that cybercriminals hunt full name, mother’s name, national ID number, home address, telephone numbers, e-mail and passwords, bank and card numbers, and date of birth.
  • With enough of these pieces a criminal can impersonate the victim, open accounts, obtain loans, and commit fraud that is traced back to the victim rather than to himself.
  • The strict guidance issued by cybersecurity authorities:
  • Never publish sensitive personal data on public social platforms or in unknown-source opinion polls and prize draws.
  • Never share one-time codes (OTP) or the card security code (CVV); no serious institution asks for them by phone or message.
  • Check the privacy settings of every account, and limit who can see posts, photos and friends lists.
  • Use a different strong password per service and keep them in a password manager rather than in a notes file.
  • Shred documents that carry personal data before discarding them, and avoid filling in unnecessary fields in online forms.
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Second: phishing and smishing

Second: phishing and smishing

Comparison aspectMain ideaKeywords
Phishing
  • a fraudulent e-mail that looks as if it came from an accredited bank or a famous world company
  • urging the user to click a link and “verify” his account
  • the link leads to a cloned page that captures the login data
fraudulentmaillookscame
Smishing
  • the same trick delivered by SMS
  • often announcing a fake delivery
  • prize or blocked card
sametrickdeliveredoften
The aim is always the samemake the victim enter credentials on an attacker-controlled page or install a malicious attachmentmakevictimentercredentials
•
  • Never log in from a link inside a message
  • open the site by typing its address or using a saved bookmark
Neverlinkinsidemessage
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Third: malware — viruses, spyware and ransomware

Third: malware — viruses, spyware and ransomware

Malware→is the umbrella term for software built to harm a device or its data. Its main families:
Comparison aspectMain ideaKeywords
Virus
  • attaches itself to files and spreads
  • corrupting or destroying them
attachesitselffilesspreads
Spyware
  • watches what the user does
  • records keystrokes (a keylogger) and steals passwords and banking details
watcheswhatuserdoes
Ransomware
  • encrypts the whole machine’s files and demands a payment for the decryption key
  • the defence is regular independent backups
  • prompt updates and never opening unknown attachments
encryptswholemachinefiles
Trojan / fake applicationharmless-looking software that opens a back door once installed — the reason downloads must come from official stores onlyharmlesslookingsoftwareopens
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Fourth: how to detect a fraudulent message

Fourth: how to detect a fraudulent message

  • Obvious spelling and grammar mistakes inside the message.
  • Pressure and threats “your account will be closed within 24 hours” — urgency is the attacker’s main tool.
  • A strange, unofficial sender address that only resembles the real domain.
  • A direct request for a password, an OTP code, or card details — banks never ask for these.
  • Links whose displayed text differs from the real destination hover over the link before clicking, and inspect the sender’s full address.
  • Unexpected attachments, especially executable or office files with macros.
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Fifth: strong passwords

Fifth: strong passwords

  • At least 8 characters, mixing upper and lower case letters, digits and symbols.
  • Avoid anything guessable names, dates of birth, 123456, keyboard sequences — personal data is the first thing an attacker tries.
  • Use a unique password per account so that one breach does not open the rest.
  • Change a password suspected of exposure, and never share it with anybody, including someone claiming to be technical support.
  • A passphrase of several unrelated words is both strong and memorable.
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Sixth: multi-factor authentication (MFA)

Sixth: multi-factor authentication (MFA)

  • MFA is currently the strongest line of defence login requires two different verification factors.
  • The factor categories something you know (the password), something you have (a temporary OTP on the phone or an authenticator app, a hardware key), and something you are (fingerprint, face or iris).
  • Even if the password is stolen, the account stays closed because the second factor is not in the attacker’s hands.
  • Prefer an authenticator application or a hardware key over an SMS code, because SIM-swap attacks can intercept texts.
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Seventh: updates, antivirus and firewall

Seventh: updates, antivirus and firewall

  • Update software and operating systems regularly each update closes newly discovered security holes — these are the security patches.
  • Antivirus use an original, updated product rather than a cracked one; a cracked scanner may itself carry malware.
  • Firewall keep it enabled so incoming and outgoing traffic is filtered by rule.
  • Download applications only from official stores and verify the publisher; do not install unknown browser extensions.
  • On public Wi-Fi avoid banking, use HTTPS sites, and turn off auto-connect and file sharing.
  • Back up important data on an independent medium so a ransomware attack does not become fatal.
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Eighth: digital citizenship — rights and responsibilities

Eighth: digital citizenship — rights and responsibilities

  • Digital citizenship is the responsible, ethical and legal use of the technologies of the digital world, and it balances two systems:
  • The right to privacy and to the protection of personal data.
  • The right of access to information and to digital services without discrimination.
  • The right to express an opinion freely and safely, and to report abuse.
  • Respect the privacy of others and never publish their pictures without prior permission.
  • Commit to honesty and objectivity; do not spread rumours or false news, and verify before sharing.
  • Show respect and good manners in discussion and comments, and avoid cyber-bullying.
  • Use technology legally and for its proper purpose, and protect your own accounts as part of the collective security.
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Ninth: intellectual property and publication rules

Ninth: intellectual property and publication rules

  • The author and the creator have a legal right to protect their literary, artistic or software production.
  • It is not permitted for a student or a researcher to copy the content of others and attribute it to himself — that is plagiarism.
  • Always cite the source with author, title, publisher or site, and date; quote between quotation marks when the wording is reproduced.
  • Respect licences free or open content still carries its own conditions of use and attribution.
  • The same rule applies to material produced by artificial-intelligence tools — disclose it instead of presenting it as your own work.
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Worked model items

Worked model items

  • “A message from the bank asks to confirm the card number within 24 hours or the account will be closed.” → phishing: urgency + request for secret data + unofficial sender; the correct action is to delete and report, never to click.
  • “Files on the student’s computer were encrypted and a payment is demanded.” → ransomware; the prevention asked for is periodic independent backups plus updates and not opening unknown attachments.
  • “Why is MFA stronger than a long password alone?” → because it adds a second factor of a different kind, so a stolen password is not enough to log in.
  • “A pupil posted a classmate’s photo with an insulting comment.” → two violations: privacy of others (no permission) and lack of respectful discourse — both are digital-responsibility failures.
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Exam traps and key takeaways

Exam traps and key takeaways

💡 High-yield traps

  • Malware is the general term; virus, spyware and ransomware are its types — answering “virus” when the question asks the umbrella term loses the mark.
  • Phishing targets credentials; ransomware targets files. Keep the two purposes separate.
  • A keylogger belongs to spyware, not to a virus.
  • The golden rule the exam expects no bank or official institution ever asks for your password or your OTP/CVV.
  • MFA means factors of different categories, not two passwords.
  • A password of 8 characters must also mix cases, digits and symbols; length alone is not “strong”.
  • Updates matter because they are security patches, not only new features.
  • An intranet being “private” does not make it immune — internal policy and access control still apply.
  • Plagiarism includes un-cited AI-generated text, not only copied human writing.
  • Digital citizenship = rights and responsibilities in balance; naming only one side is an incomplete answer.
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